Diamond Painting Kits - Shipping & Payment
Items purchased from Diamondcreate are contracted with Australia Post delivery provider, therefore we provide customers with an estimated date of delivery. These estimates are subject to change and are not guaranteed. All parcels are tracked and parcels may be left unattended at the delivery address when marked 'Authority to leave' the delivery provider deems it safe to do so. If no comment is left at checkout, parcel will be left somewhere safe in the provided address.
Diamondcreate and Australia Post will not be held responsible for ensuring delivery to a particular recipient at address, if 'signature on delivery' is requested. If parcel is not accepted for delivery the parcel may be returned to sender.
If a parcel has not arrived or damaged within 12 days, please email us as we only have a window opportunity to contact Australia Post to investigate the matter within 20 days, otherwise you will be responsible for cover costs if contact not made within timeframe
Please contact us if your interested in international purchases for shipping rates
Diamondcreate and Australia Post will not be held responsible for ensuring delivery to a particular recipient at address, if 'signature on delivery' is requested. If parcel is not accepted for delivery the parcel may be returned to sender.
If a parcel has not arrived or damaged within 12 days, please email us as we only have a window opportunity to contact Australia Post to investigate the matter within 20 days, otherwise you will be responsible for cover costs if contact not made within timeframe
Please contact us if your interested in international purchases for shipping rates